Refund policy

If you are not completely happy with any items from your order, you may return them to us within 30 days from the date of delivery (subject to the conditions below) for a refund or store credit (you can choose on your returns form). Please note your returns must be delivered to us within this time frame.

RETURNS

Should you wish to return any item/s, kindly contact us and one of our Customer Success agents will provide you with the required paperwork and further return instructions. 

EXCHANGE

To avoid disappointment we advise that you place a new order for any items you wish to exchange for and request a refund for your return, as the items you want may sell out in the time it takes for us to receive your return. We are not able to hold items and cannot guarantee their availability prior to receiving your return.

CONDITIONS FOR RETURN

Items must be in brand new condition and show no signs of wear with all original packaging, garment tags, and labels still attached. Items returned without their branded packaging will not be accepted.

We do not accept items that have been damaged by wear and tear, altered, or washed incorrectly (please check washing instructions on all garments before handling). When trying items on, please be sure they do not come in contact with perfumes, sprays, creams, or other chemicals.

FEES

The delivery cost of the return package will be deducted from the refund amount. This price may vary depending on the weight, volume, and country of the returning package.

Kindly note that original shipping fees are non-refundable. 

Please note SHOPENCI.COM monitors the number and condition of products returned and orders canceled by customers. Violations of our returns policy, frequent returns or cancellations will be flagged and may, at our discretion, lead to the closure of your account or future orders being refused.

EXCLUSIONS

Kindly note that we do accept the return of swimwear, but only if the original hygienic sticker (if applicable) was not removed and it’s still in its place.

Notwithstanding the aforementioned policy, SHOPENCI.COM reserves the right to make any final decision in case of refund requests based on unique and/or extraordinary circumstances that might arise from objective difficulties during the return process. SHOPENCI.COM also reserves the right to make the final decision in lieu of the returns policy and/or to charge an additional restocking and processing fee might additionally be applied for.